Frequently Asked Questions
Everything you need to know about your CHIQUEL experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are CHIQUEL products cruelty-free?
Yes, we are committed to ethical beauty. All CHIQUEL products are 100% cruelty-free and are never tested on animals at any stage of production.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How do I know which shade is right for me?
We offer a virtual shade finder on our product pages. If you are still unsure, you can email a photo of yourself in natural lighting to our beauty experts for a personalized recommendation.